Vulnerability · Published Mar 26, 2026 · Assigned by Wordfence
CVE-2026-2511JS Help Desk – AI-Powered Support & Ticketing System <= 3.0.4 - Unauthenticated SQL Injection via 'multiformid' Parameter
High 7.5
In plain English
A high-severity SQL injection in JS Help Desk – AI-Powered Support & Ticketing System from rabilal. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 25% of all known vulnerabilities).
Official description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| rabilal | JS Help Desk – AI-Powered Support & Ticketing System | 0 – through 3.0.4 |
Weakness: CWE-89 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
References
- https://www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2609f8ef?source=cve
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/model.php#L181
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/model.php#L996
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/ticket/model.php#L1178
- https://plugins.trac.wordpress.org/changeset/3463031/