Vulnerability · Published Apr 15, 2026 · Assigned by cisco
CVE-2026-20170
Medium 6.1
In plain English
A medium-severity security flaw in Cisco Webex Contact Center from Cisco. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.2% (higher than 13% of all known vulnerabilities).
Official description
A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| Cisco | Cisco Webex Contact Center | N/A |
Weakness: CWE-80 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N