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Vulnerability · Published May 29, 2025 · Assigned by GitHub_M

CVE-2025-48475FreeScout Vulnerable to Insufficient Authorization

Medium 5.3

In plain English

A medium-severity incorrect authorization in freescout from freescout-help-desk. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 35% of all known vulnerabilities).

Severity (CVSS 4.0)5.3Medium
Exploit odds (30 days)0.4%top 64.5% of all CVEs
Exploited in the wildNo reportsCISA SSVC: none
Attack toolingNoneno public tooling known

Official description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

Affected products (as reported)

VendorProductVersions
freescout-help-desk freescout < 1.8.180

Weakness: CWE-863 · Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N

References