Vulnerability · Published Sep 20, 2025 · Assigned by Wordfence
CVE-2025-10658SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover
Medium 6.5
In plain English
A medium-severity security flaw in SupportCandy – Helpdesk & Customer Support Ticket System from psmplugins. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 28% of all known vulnerabilities). Ready-made attack tooling exists: public proof-of-concept code.
Official description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| psmplugins | SupportCandy – Helpdesk & Customer Support Ticket System | 0 – through 3.3.7 |
Weakness: CWE-307 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
References
- https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve
- https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820
- https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348
- https://plugins.trac.wordpress.org/changeset/3364335/