Actively exploited · Published Jan 15, 2025 · Assigned by mitre
CVE-2024-57726
Critical 9.9 Exploited Ransomware
In plain English
A critical-severity missing authorization in SimpleHelp from SimpleHelp . Attackers are actively exploiting it in the wild (listed by CISA on April 24, 2026). It has been used in ransomware campaigns. The chance it is exploited in the next 30 days is estimated at 66.4% (higher than 99.3% of all known vulnerabilities). Ready-made attack tooling exists: Nuclei. Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA guidance
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Federal agencies must remediate by May 8, 2026.
Official description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Affected products (as reported)
Weakness: CWE-862 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
References
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ third-party-advisory
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce third-party-advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726 government-resource