Vulnerability · Published Jan 29, 2024 · Assigned by OTRS
CVE-2024-23792Insufficient access control
Medium 5.3
In plain English
A medium-severity improper authentication in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 28% of all known vulnerabilities).
Official description
When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2024-23792 |
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2024-23792 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2024-23792 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2024-23792 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2024-23792 |
Affected products (as reported)
Weakness: CWE-287 · Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N
References
- https://otrs.com/release-notes/otrs-security-advisory-2024-03/ vendor-advisory