Vulnerability · Published Mar 21, 2022 · Assigned by OTRS
CVE-2021-36100Authenticated remote code execution
Medium 6.4
In plain English
A medium-severity security flaw in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 1.3% (higher than 71% of all known vulnerabilities).
Severity (CVSS 3.1)6.4Medium
Exploit odds (30 days)1.3%top 29.1% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2021-36100 |
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2021-36100 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2021-36100 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2021-36100 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2021-36100 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRS | 8.0.x – through 8.0.197.0.x – through 7.0.32 |
| OTRS AG | SystemMonitoring | 7.0.x – through 7.0.188.0.x – through 8.0.86.0.1 – before 6.0.x* |
| OTRS AG | OTRSSTORM | 7.0.x – through 7.0.278.0.x – through 8.0.116.0.1 – before 6.0.x* |
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 – before 6.0.x* |