Vulnerability · Published Oct 18, 2021 · Assigned by OTRS

CVE-2021-36097Agents are able to lock the ticket without the "Owner" permission

Low 3.5

In plain English

A low-severity security flaw in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.5% (higher than 45% of all known vulnerabilities).

Severity (CVSS 3.1)3.5Low

Exploit odds (30 days)0.5%top 55.5% of all CVEs

Exploited in the wildNo reportsnot in CISA KEV

Attack toolingNoneno public tooling known

Official description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected products (as reported)

Vendor	Product	Versions
OTRS AG	OTRS	8.0.x – through 8.0.16

Weakness: CWE-266 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

References

https://otrs.com/release-notes/otrs-security-advisory-2021-20/ x_refsource_CONFIRM