Vulnerability · Published Jan 10, 2020 · Assigned by OTRS
CVE-2020-1767Possible to send drafted messages as wrong agent
Low 3.5
In plain English
A low-severity security flaw in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 1.2% (higher than 68% of all known vulnerabilities).
Severity (CVSS 3.1)3.5Low
Exploit odds (30 days)1.2%top 31.6% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.x version 6.0.24 and prior versions |
| OTRS AG | OTRS | 7.0.x version 7.0.13 and prior versions |