Vulnerability · Published Aug 11, 2026 · Assigned by TuranSec
CVE-2026-72554Ladybird Web Solution Faveo Helpdesk - Broken Access Control
Medium 6.5
In plain English
A medium-severity improper access control in Faveo Helpdesk from Ladybird Web Solution. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 31% of all known vulnerabilities).
Official description
A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| Ladybird Web Solution | Faveo Helpdesk | 0 – through 2.0.3 |
Weakness: CWE-284 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N