Vulnerability · Published Mar 19, 2026 · Assigned by GitHub_M

CVE-2026-32752FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

None 0.0

In plain English

A improper access control in freescout from freescout-help-desk. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 22% of all known vulnerabilities).

Severity (CVSS 3.1)0.0None

Exploit odds (30 days)0.3%top 77.9% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

Affected products (as reported)

Vendor	Product	Versions
freescout-help-desk	freescout	< 1.8.209

Weakness: CWE-284 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N

References

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9 x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11 x_refsource_MISC
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209 x_refsource_MISC