Vulnerability · Published Jan 31, 2026 · Assigned by Wordfence
CVE-2026-1251SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Authenticated (Subscriber+) Insecure Direct Object Reference
Medium 5.4
In plain English
A medium-severity authorization bypass via user-controlled key in SupportCandy – Helpdesk & Customer Support Ticket System from psmplugins. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 24% of all known vulnerabilities).
Official description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.4.4 via the 'add_reply' function due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to steal file attachments uploaded by other users by specifying arbitrary attachment IDs in the 'description_attachments' parameter, re-associating those files to their own tickets and removing access from the original owners.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| psmplugins | SupportCandy – Helpdesk & Customer Support Ticket System | 0 – through 3.4.4 |
Weakness: CWE-639 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N