Vulnerability · Published Oct 16, 2026 · Assigned by VulnCheck

CVE-2026-111676Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint

Medium 4.3

In plain English

A medium-severity authorization bypass via user-controlled key in faveo-helpdesk from faveosuite. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 17% of all known vulnerabilities).

Severity (CVSS 3.1)4.3Medium

Exploit odds (30 days)0.3%top 83.5% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

Affected products (as reported)

Vendor	Product	Versions
faveosuite	faveo-helpdesk	0 – through 2.0.3

Weakness: CWE-639 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

References

https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor third-party-advisory
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374 technical-description
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350 technical-description
VulnCheck Advisory: Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint third-party-advisory