Vulnerability · Published May 29, 2025 · Assigned by GitHub_M

CVE-2025-48474FreeScout Vulnerable to Insufficient Authorization

Medium 5.3

In plain English

A medium-severity incorrect authorization in freescout from freescout-help-desk. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.5% (higher than 42% of all known vulnerabilities).

Severity (CVSS 4.0)5.3Medium

Exploit odds (30 days)0.5%top 58.2% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Affected products (as reported)

Vendor	Product	Versions
freescout-help-desk	freescout	< 1.8.180

Weakness: CWE-863 · Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N

References

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9wc4-vchw-mr3m x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/87cdb65d6b632b5292bcac2d7a209f6e36ae51d7 x_refsource_MISC