Vulnerability · Published May 29, 2025 · Assigned by GitHub_M

CVE-2025-48473FreeScout Vulnerable to Insufficient Authorization

Medium 5.3

In plain English

A medium-severity incorrect authorization in freescout from freescout-help-desk. Proof-of-concept exploit code is public. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 32% of all known vulnerabilities).

Severity (CVSS 4.0)5.3Medium

Exploit odds (30 days)0.4%top 67.6% of all CVEs

Exploited in the wildNo reportsCISA SSVC: poc

Attack toolingNoneno public tooling known

Official description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Affected products (as reported)

Vendor	Product	Versions
freescout-help-desk	freescout	< 1.8.179

Weakness: CWE-863 · Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N

References

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-3x75-7856-r794 x_refsource_CONFIRM
https://github.com/freescout-help-desk/freescout/commit/2552a2b84248824b73c35b2699aa86da644eea1a x_refsource_MISC