Vulnerability · Published Jul 14, 2025 · Assigned by OTRS
CVE-2025-24391Possible user enumeration
Medium 5.3
In plain English
A medium-severity security flaw in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 20% of all known vulnerabilities).
Severity (CVSS 3.1)5.3Medium
Exploit odds (30 days)0.3%top 79.7% of all CVEs
Exploited in the wildNo reportsCISA SSVC: none
Attack toolingNoneno public tooling known
Official description
A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X
Affected products (as reported)
Weakness: CWE-203 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N