Vulnerability · Published Dec 2, 2025 · Assigned by Wordfence

CVE-2025-13534ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

Medium 6.3

In plain English

A medium-severity privilege mismanagement in ELEX WordPress HelpDesk & Customer Ticketing System from elextensions. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 22% of all known vulnerabilities).

Severity (CVSS 3.1)6.3Medium

Exploit odds (30 days)0.3%top 78.3% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Affected products (as reported)

Vendor	Product	Versions
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	0 – through 3.3.2

Weakness: CWE-269 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

In plain English

Official description

Affected products (as reported)

References