Vulnerability · Published Nov 21, 2025 · Assigned by Wordfence

CVE-2025-12023ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore

Medium 4.3

In plain English

A medium-severity missing authorization in ELEX WordPress HelpDesk & Customer Ticketing System from elextensions. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.2% (higher than 10% of all known vulnerabilities).

Severity (CVSS 3.1)4.3Medium

Exploit odds (30 days)0.2%top 89.9% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

Affected products (as reported)

Vendor	Product	Versions
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	0 – through 3.3.1

Weakness: CWE-862 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

In plain English

Official description

Affected products (as reported)

References