Vulnerability · Published Nov 21, 2025 · Assigned by Wordfence

CVE-2025-10054ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal

Medium 4.3

In plain English

A medium-severity missing authorization in ELEX WordPress HelpDesk & Customer Ticketing System from elextensions. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 23% of all known vulnerabilities).

Severity (CVSS 3.1)4.3Medium

Exploit odds (30 days)0.3%top 76.8% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

Affected products (as reported)

Vendor	Product	Versions
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	0 – through 3.3.1

Weakness: CWE-862 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

In plain English

Official description

Affected products (as reported)

References