Vulnerability · Published Nov 21, 2025 · Assigned by Wordfence

CVE-2025-10039ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'

Medium 4.3

In plain English

A medium-severity authorization bypass via user-controlled key in ELEX WordPress HelpDesk & Customer Ticketing System from elextensions. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 24% of all known vulnerabilities).

Severity (CVSS 3.1)4.3Medium

Exploit odds (30 days)0.3%top 76.2% of all CVEs

Exploited in the wildNo reportsCISA SSVC: none

Attack toolingNoneno public tooling known

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Affected products (as reported)

Vendor	Product	Versions
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	0 – through 3.2.9

Weakness: CWE-639 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

In plain English

Official description

Affected products (as reported)

References