Actively exploited · Published Jan 15, 2025 · Assigned by mitre
CVE-2024-57728
High 7.2 Exploited Ransomware
In plain English
A high-severity path traversal in SimpleHelp from SimpleHelp . Attackers are actively exploiting it in the wild (listed by CISA on April 24, 2026). It has been used in ransomware campaigns. The chance it is exploited in the next 30 days is estimated at 64.5% (higher than 99.2% of all known vulnerabilities). Ready-made attack tooling exists: Nuclei. Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA guidance
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Federal agencies must remediate by May 8, 2026.
Official description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Affected products (as reported)
Weakness: CWE-22 · Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
References
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce third-party-advisory
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ third-party-advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 government-resource