Vulnerability · Published Aug 26, 2024 · Assigned by OTRS
CVE-2024-43444Passwords are written to Admin Log Module
High 8.2
In plain English
A high-severity sensitive data in logs in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 32% of all known vulnerabilities).
Official description
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2024-43444 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2024-43444 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2024-43444 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2024-43444 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRS | 7.0.x – through 7.0.508.0.x2023.x2024.x – through 2024.5.x |
| OTRS AG | ((OTRS)) Community Edition | 6.0.x |
Weakness: CWE-532 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N