Vulnerability · Published Sep 1, 2025 · Assigned by SolarWinds
CVE-2024-28988SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
Critical 9.8
In plain English
A critical-severity unsafe deserialization in Web Help Desk from SolarWinds. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 41.7% (higher than 99% of all known vulnerabilities). Ready-made attack tooling exists: public proof-of-concept code.
Official description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| SolarWinds | Web Help Desk | 12.8.3 HF 2 and previous versions |
Weakness: CWE-502 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H