Vulnerability · Published Feb 13, 2025 · Assigned by Wordfence
CVE-2024-13606JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
High 7.5
In plain English
A high-severity information exposure in JS Help Desk – AI-Powered Support & Ticketing System from rabilal. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 38% of all known vulnerabilities).
Official description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| rabilal | JS Help Desk – AI-Powered Support & Ticketing System | 0 – through 2.8.8 |
Weakness: CWE-200 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N