Vulnerability · Published Mar 7, 2025 · Assigned by Wordfence
CVE-2024-13552SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference
Medium 4.3
In plain English
A medium-severity security flaw in SupportCandy – Helpdesk & Customer Support Ticket System from psmplugins. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.3% (higher than 26% of all known vulnerabilities).
Official description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| psmplugins | SupportCandy – Helpdesk & Customer Support Ticket System | 0 – through 3.3.0 |
Weakness: CWE-285 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
References
- https://www.wordfence.com/threat-intel/vulnerabilities/id/13f87248-cc0b-4351-b79d-6efc5190b021?source=cve
- https://plugins.trac.wordpress.org/browser/supportcandy/trunk/includes/admin/tickets/class-wpsc-new-ticket.php#L395
- https://plugins.trac.wordpress.org/changeset/3235142/supportcandy/trunk?old=3188306&old_path=%2Fsupportcandy%2Ftrunk