Vulnerability · Published Oct 16, 2023 · Assigned by OTRS
CVE-2023-38059External pictures can be loaded even if not allowed by configuration
Medium 5.3
In plain English
A medium-severity information exposure in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.5% (higher than 46% of all known vulnerabilities).
Severity (CVSS 3.1)5.3Medium
Exploit odds (30 days)0.5%top 53.8% of all CVEs
Exploited in the wildNo reportsCISA SSVC: none
Attack toolingNoneno public tooling known
Official description
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2023-38059 |
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38059 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2023-38059 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38059 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2023-38059 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRS | 7.0.x – before 7.0.478.0.x – before 8.0.37 |
| OTRS AG | ((OTRS)) Community Edition | 6.0.x – through 6.0.34 |
Weakness: CWE-200 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N