Vulnerability · Published Jul 24, 2023 · Assigned by OTRS
CVE-2023-38058Tickets can be moved without permissions
Medium 4.1
In plain English
A medium-severity privilege mismanagement in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.4% (higher than 32% of all known vulnerabilities).
Severity (CVSS 3.1)4.1Medium
Exploit odds (30 days)0.4%top 68.2% of all CVEs
Exploited in the wildNo reportsCISA SSVC: none
Attack toolingNoneno public tooling known
Official description
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2023-38058 |
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38058 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2023-38058 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38058 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2023-38058 |
Affected products (as reported)
Weakness: CWE-269 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N