Vulnerability · Published Jul 24, 2023 · Assigned by OTRS
CVE-2023-38056Code execution via System Configuration
High 7.2
In plain English
A high-severity OS command injection in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.9% (higher than 59% of all known vulnerabilities).
Severity (CVSS 3.1)7.2High
Exploit odds (30 days)0.9%top 40.9% of all CVEs
Exploited in the wildNo reportsCISA SSVC: none
Attack toolingNoneno public tooling known
Official description
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2023-38056 |
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38056 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2023-38056 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2023-38056 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2023-38056 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRS | 7.0.x – before 7.0.458.0.x – before 8.0.35 |
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 – through 6.0.34 |
Weakness: CWE-78 · Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H