Vulnerability · Published Sep 5, 2022 · Assigned by OTRS
CVE-2022-39050Possible XSS stored in customer information
Medium 4.6
In plain English
A medium-severity cross-site scripting in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.6% (higher than 47% of all known vulnerabilities).
Severity (CVSS 3.1)4.6Medium
Exploit odds (30 days)0.6%top 53.5% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:24.04:LTS | znuny | no fix listed | UBUNTU-CVE-2022-39050 |
| Ubuntu:25.10 | znuny | no fix listed | UBUNTU-CVE-2022-39050 |
| Ubuntu:26.04:LTS | znuny | no fix listed | UBUNTU-CVE-2022-39050 |
| Ubuntu:26.10 | znuny | no fix listed | UBUNTU-CVE-2022-39050 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRS | 7.0.x – through 7.0.368.0.x – through 8.0.24 |
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 – before 6.0.x* |
Weakness: CWE-79 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
References
- https://otrs.com/release-notes/otrs-security-advisory-2022-11/ x_refsource_CONFIRM