Vulnerability · Published Jul 26, 2021 · Assigned by OTRS
CVE-2021-21443Unautorized listing of the customer user emails
Low 3.5
In plain English
A low-severity information exposure in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.8% (higher than 57% of all known vulnerabilities).
Severity (CVSS 3.1)3.5Low
Exploit odds (30 days)0.8%top 42.7% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2021-21443 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 – before 6.0.x* |
| OTRS AG | OTRS | 7.0.x – before 7.0.27 |
Weakness: CWE-200 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N