Vulnerability · Published Jul 26, 2021 · Assigned by OTRS
CVE-2021-21440Support Bundle includes S/Mime and PGP keys
Medium 5.2
In plain English
A medium-severity information exposure in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.8% (higher than 56% of all known vulnerabilities).
Severity (CVSS 3.1)5.2Medium
Exploit odds (30 days)0.8%top 43.6% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2021-21440 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.1 – before 6.0.x* |
| OTRS AG | OTRS | 7.0.x – through 7.0.278.0.x – through 8.0.14 |
Weakness: CWE-200 · Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N