Vulnerability · Published Feb 8, 2021 · Assigned by OTRS
CVE-2021-21436Agent is able to link customer's Config Items without permission
Low 3.5
In plain English
A low-severity security flaw in OTRSCIsInCustomerFrontend from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.8% (higher than 56% of all known vulnerabilities).
Severity (CVSS 3.1)3.5Low
Exploit odds (30 days)0.8%top 44.2% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2021-21436 |
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | OTRSCIsInCustomerFrontend | 7.0.x – through 7.0.14 |
Weakness: CWE-264 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
References
- https://otrs.com/release-notes/otrs-security-advisory-2021-04/ x_refsource_CONFIRM