Vulnerability · Published Nov 23, 2020 · Assigned by OTRS
CVE-2020-1778Bypassing user account validation
Medium 4.1
In plain English
A medium-severity improper authentication in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.7% (higher than 51% of all known vulnerabilities).
Severity (CVSS 3.1)4.1Medium
Exploit odds (30 days)0.7%top 48.6% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Affected packages & fixed versions
| Ecosystem | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu:22.04:LTS | otrs2 | no fix listed | UBUNTU-CVE-2020-1778 |
Affected products (as reported)
Weakness: CWE-287 · Vector: CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-16/ x_refsource_CONFIRM