Vulnerability · Published Oct 15, 2020 · Assigned by OTRS
CVE-2020-1777Agent names disclosed in chat feature
Medium 4.3
In plain English
A medium-severity information exposure in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.8% (higher than 58% of all known vulnerabilities).
Severity (CVSS 3.1)4.3Medium
Exploit odds (30 days)0.8%top 41.9% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Affected products (as reported)
Weakness: CWE-200 · Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-15/ x_refsource_CONFIRM