Vulnerability · Published Jul 20, 2020 · Assigned by OTRS
CVE-2020-1776Invalidating or changing user does not invalidate session
Low 3.5
In plain English
A low-severity security flaw in OTRS from OTRS AG. There are no confirmed reports of exploitation so far. The chance it is exploited in the next 30 days is estimated at 0.9% (higher than 60% of all known vulnerabilities).
Severity (CVSS 3.1)3.5Low
Exploit odds (30 days)0.9%top 39.6% of all CVEs
Exploited in the wildNo reportsnot in CISA KEV
Attack toolingNoneno public tooling known
Official description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
Affected products (as reported)
| Vendor | Product | Versions |
|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 6.0.x – through 6.0.28 |
| OTRS AG | OTRS | 7.0.x – through 7.0.188.0.x – through 8.0.4 |
Weakness: CWE-613 · Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N